HOW CAN I RETURN MY MASSAGE CHAIR IF I AM NOT SATISFIED WITH ITS PERFORMANCE AND OPERATION?

Before deciding whether the product is unsatisfactory, please read the manual or contact us. Our professional Customer Service & Support staff will assist you in understanding how to use your chair to meet your personal need(s).

For online orders, if you find the chair unsatisfactory, we will arrange for a return and refund as long as the chair is in the original factory condition (with all packaging materials, inserts, manuals and accessories included) and as long as it has been no later than 7 days from the date of purchase. A refund will be issued (excluding S&H) after our inspection. There will be other associated charges or restocking fees if the merchandises returned are damaged, misused, or abused. No return will be accepted after 7 days. All returns must be authorized by us, and a RMA number will be required for the return shipment. Please call 1-888-816-0888 for return authorization.

For trade show and on-site (i.e. showroom) orders, cancellation of purchase orders are subject to 20% cancellation fee of the total amount and can only be accepted on the same date it was purchased. We do not accept cancellations or issue refunds after 24 hours of the sales transaction. Returns are subject to a restocking fee of 30%, freight prepaid, and shall be in the original box. A deposit paid for specific purchase orders is absolutely not refundable. All sales are final.

For further information, please email service@drfuji.com. This e-mail address is protected from spam bots.


WHERE ELSE CAN I SEND MY CHAIR FOR REPAIR?

Our Official Contractors:
1) Miami Customer Service Center
13488 SW 13th
Terrance Miami, FL 33184
Mauricio Mostajo
(305) 492-9698

2) Jez Enterprises Inc.
(501) 835-2095 x 1340
rjez@jezinc.com

* Authorization required from Fujiiryoki USA before contacting the above-mentioned contractors.